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This translation is awaiting language review. Application screenshots and interface labels are in Turkish. The downloadable PDF is also in Turkish.

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Receipt and offer

  1. Open Details (Ayrıntı) for the web application in Customer gold purchases (Müşteriden altın alışları). Verify customer and branch. If matching is needed, complete Customers → Account matching (Müşteriler → Hesap eşleştirmeleri) first, then Verify completed customer matching (Tamamlanan müşteri eşleştirmesini doğrula).
  2. Inspect the goods physically; compare quantity, gross weight, stones/foreign material, fineness and photos. Receive custody only (Yalnız emaneti teslim al) creates no purchase or payment.
  3. Enter verified measurements, deduction and reason. Check the offer period and use Receive and create final offer (Teslim al ve nihai teklif oluştur). A manual shipping tracking number is not proof of physical receipt.

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Customer decision and purchase

  1. Only the customer can accept or decline a web offer from their verified account. A message is not acceptance. Staff cannot accept on the web customer’s behalf.
  2. Prepare a new offer if it expired or measurements changed; a new version requires a new customer decision.
  3. On an accepted application, open the same application through Counter gold purchase (Tezgâhta altın alışı). Check branch, customer, original offer, any sales offset and actual payment.
  4. After Review purchase and payment (Alış ve ödemeyi incele), verify effects and customer consent, then Complete purchase (Alışı tamamla). Check the operation number and remaining payable; follow open debt in Customer accounts.
Offer acceptance alone creates no purchase, payment or stock receipt. Cancelling an application does not return goods held for the customer. Complete custody return separately. A new gold purchase requires internet access.