> ## Documentation Index
> Fetch the complete documentation index at: https://help.sarraf.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Tracking customer gold purchases and settings

> Filter gold purchase applications, open their details and learn the administrator settings.

> [!NOTE]
>
> This translation is awaiting language review. Application screenshots and interface labels are in Turkish. The downloadable PDF is also in Turkish.

The **Customer gold purchases (Müşteriden altın alışları)** screen shows web applications and [customer purchases recorded on the retail screen](https://help.sarraf.net/en/perakende-satis/musteriden-alis.md) in one list.

## Track gold purchase applications

1. Open **Customer gold purchases (Müşteriden altın alışları)** from the left menu.
2. In **Gold purchase applications (Altın alış başvuruları)**, check the date, customer and branch, application channel, purchase summary, status and **Remaining payable to customer (Müşteriye kalan borç)**. **Retail counter (Perakende tezgâhı)** identifies a purchase started on the retail screen.
3. Use **Filters (Filtreler)** to narrow the list by status or branch; use **Refresh (Yenile)** to update it.
4. Click **Details (Ayrıntı)** in the relevant row to open the application's transaction screen.

![Gold purchase applications table with date, customer and branch, channel, summary, status, remaining payable and Details columns](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/musteriden-altin-alis-basvurulari.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=a002648d7ecbfbb6521fb02702811d81)

Customer gold purchases: application list and Details link

[Open the application list image at full size](https://help.sarraf.net/images/ekranlar/musteriden-altin-alis-basvurulari.png)

> [!NOTE]
>
> **Remaining payable to customer (Müşteriye kalan borç)** helps track payment; open the record to review its transaction details.

## Review application details

On the transaction screen opened with **Details (Ayrıntı)**, use **Back to list (Listeye dön)** to return to the applications or **Refresh (Yenile)** to update the record. The status and **Remaining payable to customer (Müşteriye kalan borç)** show the purchase stage and outstanding amount.

* **Original transaction and receipt (Özgün işlem ve makbuz)** opens the original finance transaction and receipt, when available.
* **Continue payment from current account (Cari hesaptan ödemeye devam et)** opens payment tracking in the current account when an open payment record exists.
* In **Messages with the store (Mağaza ile yazışmalar)**, review messages and send a new one when the message field is enabled. Expand **Transaction history (İşlem geçmişi)** and **Gold purchase terms (Altın alış koşulları)** to review recorded steps and the terms that applied to this purchase.
* **Purchase summary (Alış özeti)** on the right shows the customer, branch, offer version, net amount payable to the customer, and the item's quantity, price and deduction details.

![Gold purchase details with status, remaining payable, transaction and payment links, messages, history, terms and purchase summary](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/musteriden-altin-alis-ayrinti.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=fed0d48d6828b3b9c276900985526230)

Customer gold purchases: purchase record and summary opened from Details

[Open the purchase details image at full size](https://help.sarraf.net/images/ekranlar/musteriden-altin-alis-ayrinti.png)

> [!NOTE]
>
> The customer, item, amounts and **DEMO** terms in the image are examples. **Purchase recorded (Alış kaydedildi)** does not mean the remaining amount has been paid; check the relevant transaction or current account record.

## Gold purchase settings

With an administrator account, open **Gold purchase settings (Altın alış ayarları)** at the upper right. This page contains:

* **Enable new gold purchase applications from web and retail (Webden ve perakendeden yeni altın alış başvurularını aç):** Turns acceptance of new applications on or off.
* **Supported physical delivery branches (Desteklenen fiziksel teslim şubeleri):** Sets which branches customers can select for physical delivery.
* **Manual shipping (Manuel kargo)** and **Shipping instructions (Gönderim talimatı):** If manual shipping is used, enter the instructions shown to customers. A tracking reference alone does not mean the store has received the item.
* **Gold purchase terms (Altın alış koşulları)** and **Privacy notice (Aydınlatma metni):** Enter texts appropriate to your operation. The on-screen notice says they need appropriate legal review before use.
* **Maximum offer validity · minutes (En uzun teklif geçerliliği · dakika):** Sets the maximum period for which an offer remains valid.

Check the changes and click **Save settings (Ayarları kaydet)**. The **DEMO** texts in the screenshot are sample test content; use texts appropriate to your business for real transactions.

![Gold purchase settings for application acceptance, delivery branches, manual shipping, instructions, terms, privacy notice and offer validity](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/musteriden-altin-alis-ayarlari.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=4f7884c4e2da9e131555abb104b13029)

Customer gold purchases: administrator settings

[Open the settings image at full size](https://help.sarraf.net/images/ekranlar/musteriden-altin-alis-ayarlari.png)

[All retail sales topics](https://help.sarraf.net/en/perakende-satis/genel-bakis)


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