> ## Documentation Index
> Fetch the complete documentation index at: https://help.sarraf.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer accounts and settlement

> Find customer account records, review balance movements and follow the collection or payment flow.

> [!NOTE]
>
> This translation is awaiting language review. Application screenshots and interface labels are in Turkish. The downloadable PDF is also in Turkish.

**Cash and bank accounts → Customer accounts (Kasa ve banka → Cari hesaplar)** tracks amounts payable to and receivable from customers in each asset's own unit.

## Use the customer account list

1. Open **Customer accounts (Cari hesaplar)**. Search by customer or description; use **Filters (Filtreler)** and **Refresh (Yenile)** to update the list.
2. Check the customer, branch or physical location, description, **Remaining quantity (Kalan miktar)** and status. Read the signed balance together with **Payable to customer (Müşteriye borç)** or **Receivable from customer (Müşteriden alacak)**.
3. Open **Details (Ayrıntı)** on the relevant row.

![Customer account list with search, filters, customer, description, remaining quantity, status and Details links](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/kasa-cari-hesaplar-listesi.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=1d83ec7e62136744e013fe1ededd91c8)

Customer accounts: customer, remaining quantity, status and Details columns

[Open the customer account list image at full size](https://help.sarraf.net/images/ekranlar/kasa-cari-hesaplar-listesi.png)

## Review the balance and movements

**Details (Ayrıntı)** shows the open account's balance, whether it matches the sum of movements, and each movement's balance before and after. **Original transaction and receipt (Özgün işlem ve makbuz)** opens the related finance operation. Use **Back to list (Listeye dön)** to return.

![Customer account details with payable balance, reconciliation message, movement effects and before/after balances](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/kasa-cari-hesap-ayrinti.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=3c0ff5c79ffb4b0c91e65188af17648b)

Customer account details: balance, movements and original transaction

[Open the customer account details image at full size](https://help.sarraf.net/images/ekranlar/kasa-cari-hesap-ayrinti.png)

## Record a collection or payment

1. On an open account, choose **Record collection / payment (Tahsilat / ödeme kaydet)**. Check the customer and branch or physical location.
2. Enter the **Quantity (Miktar)** to settle. For **Payment made to customer (Müşteriye yapılan ödeme)**, add a cash/asset or bank payment line only for a payment that actually occurred.
3. Review balance and payment effects with **Review operation (İşlemi incele)**, or use **Save draft and close (Taslağı sakla ve kapat)** to continue later.

![Collection/payment form with branch, customer, balance, quantity, cash/asset and bank payment options](https://mintcdn.com/sarraf-e-ticaret/Y-rdTaL3-ucar21y/images/ekranlar/kasa-cari-tahsilat-odeme.png?fit=max\&auto=format\&n=Y-rdTaL3-ucar21y\&q=85\&s=42e4b69c62c799607c8d2ccbdfa72b75)

Preparing a collection or payment on a customer account

[Open the collection and payment image at full size](https://help.sarraf.net/images/ekranlar/kasa-cari-tahsilat-odeme.png)

> [!NOTE]
>
> The **DEMO** customer and amounts are examples. Saving a draft or adding a bank payment line does not itself initiate a bank transfer; record only payment movements that occurred.

[Review customer custody](https://help.sarraf.net/en/kasa-banka/musteri-emaneti.md) · [Review finance operation history](https://help.sarraf.net/en/kasa-banka/finans-islem-gecmisi.md)


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