> ## Documentation Index
> Fetch the complete documentation index at: https://help.sarraf.net/llms.txt
> Use this file to discover all available pages before exploring further.

# Placing an order

> Placing an order for e-commerce customers.

> [!NOTE]
>
> This translation is awaiting language review. Application screenshots and interface labels are in Turkish. The downloadable PDF is also in Turkish.

The order process consists of **Address details → Delivery plan → Payment (Adres bilgileri → Teslimat Planı → Ödeme)**.

## Address details

1. Enter your first name, last name and phone number.
2. Enter your province, district and full address; add your postal code if available.
3. Complete the required fields marked with an asterisk and click **Continue (Devam et)**.

In the flow shown, the billing address is the same as the delivery address.

## Delivery method

1. Choose one of the shipping options offered by the store or **Store pickup (Mağazadan Teslim)**.
2. If store pickup requires a branch selection, specify the store where you will collect the order.
3. Check the displayed delivery fee and click **Continue (Devam et)**.

Use **Back (Geri)** to change your address, or **Return to cart (Sepete Dön)** to edit your cart. Free delivery applies only if the screen states it for your selected option.

![Selecting a delivery method](https://mintcdn.com/sarraf-e-ticaret/e51ERS6AoVB0q-2u/images/eticaret/06-teslimat.png?fit=max\&auto=format\&n=e51ERS6AoVB0q-2u\&q=85\&s=4d1de8bc71b7ec471c6bac7455932110)

[Open full-size image](/images/eticaret/06-teslimat.png)

## Payment and transfer receipt

Choose a method offered by the store on the payment screen. If paying by **Bank transfer / EFT / FAST (Havale / EFT / FAST)**:

1. Choose the account you will pay into under **Recipient bank accounts (Alıcı banka hesapları)**.
2. Follow the payment instructions on screen; use the specified order number in the transfer description.
3. Add your transfer receipt through **Upload a receipt photo (Dekont fotoğrafı yükle)**.
4. If you made several transfers, use **Add another receipt (Başka dekont ekle)**. You can upload up to **5 receipts**.

Uploading a receipt does not mean that payment has been approved. The store checks and approves bank transfer payments.

## Final review and confirmation

1. Check the products, delivery fee and total in **Order summary (Sipariş Özeti)**.
2. Read the **Distance sales agreement (Mesafeli satış sözleşmesi)** and **Preliminary information form (Ön bilgilendirme formu)**; select the boxes if you accept them.
3. If the screen asks you to renew the quote, use **Renew delivery or price quote (Teslimatı veya fiyat teklifini yenile)** and check the updated total again.
4. Once the required fields are complete, click **Complete order (Siparişi Tamamla)**.

Check your order number and payment status on the result screen. Use **Refresh status (Durumu yenile)** to check again, **My orders (Siparişlerim)** to track the order or **Return to shopping (Alışverişe dön)** to return to the store.

> If the screen says “Test payment completed” (Test ödemesi tamamlandı), the transaction is in a test environment and no real payment is collected.

[All topics in e-commerce](/en/eticaret/genel-bakis)


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